Frequently Asked Questions

We recommend booking at least 24–48 hours in advance to ensure availability, especially during peak seasons and holidays. However, same-day bookings may be available depending on fleet availability. You can book up to 365 days in advance through our website.

Yes, you can select a specific vehicle from our fleet when making your reservation. The vehicle you see and book is the one that will be reserved for you, subject to availability. If for any reason your chosen vehicle becomes unavailable, we will contact you to arrange an equivalent or upgraded alternative.

Our minimum rental period is typically 24 hours. However, we do offer hourly rentals for select vehicles at certain branches. For shorter rental periods, please contact us directly to discuss your requirements.

Yes, you can extend your rental period subject to vehicle availability. Please contact us at least 24 hours before your scheduled return time to request an extension. Additional charges will apply based on the applicable daily rate. Extensions are subject to availability as the vehicle may be reserved for another customer.

We accept cash payments, bank transfers, and major debit/credit cards. Payment can be made at the time of booking online or at the branch during vehicle pickup. For corporate accounts, we also offer invoicing options with agreed payment terms.

Yes, a refundable security deposit is required at the time of vehicle pickup. The deposit amount varies depending on the vehicle category and is clearly displayed during the booking process. The deposit is fully refunded after the vehicle is returned in good condition, typically within 3–5 business days.

No. We believe in transparent pricing. The rate you see during booking includes all standard charges. Additional costs that may apply include fuel charges (if not returned with the same fuel level), late return fees, extra mileage charges if you exceed the daily limit, and optional add-ons such as GPS or child seats. All potential charges are clearly explained before you confirm your booking.

Yes, we offer discounted weekly and monthly rates for longer rental periods. The longer you rent, the more you save. Weekly and monthly rates are displayed on each vehicle's detail page. We also run seasonal promotions and offer promo codes for additional discounts.

We provide a grace period of 30 minutes beyond your scheduled return time. After that, late return fees apply on an hourly basis. If you know you'll be late, please contact us as soon as possible so we can adjust your booking. Extended delays without notice may incur additional charges.

You will need to provide a valid driver's license, a national identity card or passport for identification, and a secondary form of contact such as a phone number and email address. Visitors driving on a foreign license need extra documents: see "Can I use an international driving license?" below.

The minimum age to rent a vehicle is 21 years. Drivers must hold a valid driving license for at least 1 year. For luxury and sports vehicles, the minimum age may be 25 years. Maximum driver age is 75 years. Additional age restrictions may apply for certain vehicle categories.

Yes, you can add additional drivers to your rental agreement. Each additional driver must meet the same age and license requirements as the primary driver and must present their documents at the time of pickup. Additional driver fees may apply.

Yes. Bring your original driving license from your home country and a valid International Driving Permit (IDP). To drive in Sri Lanka you also need a Sri Lankan recognition permit for your IDP, issued by the Automobile Association of Ceylon or the Department of Motor Traffic. Please arrange it before your pick-up date, carry all three during the rental, and contact us if you are unsure.

Yes, all our vehicles come with comprehensive insurance coverage. This includes third-party liability and basic collision coverage. Additional insurance options are available during the booking process if you require enhanced coverage or zero-excess protection.

In the unlikely event of a breakdown, contact our 24/7 support line immediately. We will arrange roadside assistance or a replacement vehicle as quickly as possible. All our vehicles are regularly serviced to minimize the risk of mechanical issues. You will not be charged for any breakdown caused by a mechanical fault.

We operate a "full-to-full" fuel policy. You will receive the vehicle with a full tank and are expected to return it with a full tank. If the vehicle is returned with less fuel, a refueling charge will apply based on current fuel prices plus a service fee.

Yes, most rentals include a daily mileage limit (typically 200 km per day). Extra mileage is charged per kilometer at a rate specified in your rental agreement. Unlimited mileage packages are available for select vehicles and longer rental periods. Please check the vehicle details or contact us for specific mileage terms.

Any damage to the vehicle must be reported immediately. Minor damages may be covered by the insurance with an excess/deductible that you will be responsible for. The excess amount varies by vehicle category and is detailed in your rental agreement. Damages caused by negligence, reckless driving, or violation of the rental terms may not be covered by insurance.

You can pick up and return vehicles at any of our branch locations across Sri Lanka. Each branch has its own operating hours, so please check the branch details when making your reservation.

Yes, one-way rentals are available at select branches. A one-way fee may apply depending on the pickup and return locations. You can check which branches support one-way returns on our locations page. Please select the one-way option during booking to see applicable fees.

During pickup, our staff will verify your identity and driving license, review and sign the rental agreement, collect the security deposit, conduct a joint vehicle inspection documenting any existing marks or damage, and hand over the keys. We recommend arriving 15 minutes before your scheduled pickup time.

When returning the vehicle, our staff will conduct a return inspection, check the fuel level, record the odometer reading, and note any new damage. Once the inspection is complete, your security deposit refund will be processed. Please ensure the vehicle is returned clean and with a full fuel tank.

Yes, we can deliver the vehicle to your location and collect it upon return for an additional fee. This service is subject to availability and distance from our nearest branch. Please contact us to arrange delivery and collection.

Yes, you can cancel your booking. Free cancellation is available up to 48 hours before your scheduled pickup time. Cancellations made within 48 hours of pickup may incur a cancellation fee. No-shows (failure to pick up without cancellation) will be charged the full rental amount. Please see our terms and conditions for full cancellation policy details.

Yes, you can modify your reservation dates, vehicle, or pickup location subject to availability. Modifications can be made through your account dashboard or by contacting us. Please note that changes may affect your rental rate. We recommend making changes at least 24 hours before your pickup time.

Refunds for eligible cancellations are processed within 5–7 business days to your original payment method. Security deposit refunds are typically processed within 3–5 business days after vehicle return and successful inspection. If you have questions about a specific refund, please contact our support team.

You can return the vehicle earlier than your scheduled return date. However, early returns are generally not eligible for refunds of unused rental days, as the rate was calculated based on the originally booked duration. Please check your rental agreement or contact us for specific early return policies.