Terms & Conditions

1.1. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Renter," "Customer," or "You") and Letgo Rent a Car ("Company," "We," or "Us").

1.2. By completing a booking, signing a rental agreement, or taking possession of a vehicle, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1.3. These Terms apply to all vehicle rentals, whether booked online, by phone, or in person at any of our branch locations.

1.4. The Company reserves the right to refuse service to any individual who does not meet the requirements set forth in these Terms or for any other lawful reason.

1.5. In the event of any conflict between these Terms and a signed rental agreement, the rental agreement shall prevail for the specific rental in question.

2.1. Minimum Age: The primary renter must be at least 21 years of age at the time of rental. For luxury and sports vehicles, the minimum age is 25 years. The maximum driver age is 75 years.

2.2. Driving License: The renter must hold a valid, unrestricted driving license appropriate for the vehicle category being rented. The license must have been held for a minimum of one (1) year.

2.3. International Drivers: Foreign nationals must present a valid International Driving Permit (IDP) along with their original national driving license. Both documents must be valid for the duration of the rental period.

2.4. Identification: A valid national identity card or passport is required for identification purposes. The Company may photocopy or scan identification documents for record-keeping purposes.

2.5. Additional Drivers: All additional drivers must meet the same eligibility requirements as the primary renter and must be registered in the rental agreement. Unauthorized drivers are not covered by insurance.

2.6. Document Verification: The Company reserves the right to verify the authenticity of all documents provided. Providing false or fraudulent documents will result in immediate termination of the rental and may be reported to authorities.

3.1. Reservations can be made through our website, by phone, or in person at any of our branches. All reservations are subject to vehicle availability.

3.2. A confirmed reservation guarantees the vehicle category booked. While we make every effort to provide the exact vehicle selected, the Company reserves the right to substitute a vehicle of equal or higher category if the original vehicle is unavailable.

3.3. The minimum rental period is 24 hours unless otherwise agreed. Hourly rentals may be available for select vehicles at specific branches.

3.4. The maximum rental period is 90 days for a single booking. Extensions beyond this period require a new rental agreement.

3.5. Rental Extensions: Requests to extend a rental must be made at least 24 hours before the scheduled return time. Extensions are subject to vehicle availability and applicable rates. Unauthorized extensions will be treated as late returns.

3.6. The Company reserves the right to cancel a reservation if the customer fails to meet eligibility requirements upon pickup or if fraudulent information is detected.

4.1. Rental Rates: All rates are quoted in Sri Lankan Rupees (LKR) and are subject to applicable taxes as per local regulations.

4.2. Payment Methods: We accept cash, bank transfers, and major debit/credit cards. The Company reserves the right to modify accepted payment methods at any time.

4.3. Security Deposit: A refundable security deposit is required at the time of vehicle pickup. The deposit amount varies by vehicle category and is specified during the booking process. The deposit will be refunded within 3–5 business days after the vehicle is returned in satisfactory condition.

4.4. Deposit Deductions: The Company may deduct from the security deposit any amounts owed for fuel charges, late return fees, traffic violations, damage repairs, cleaning fees, or other charges as outlined in these Terms.

4.5. Late Payment: Any outstanding amounts not paid within the agreed payment terms will incur interest at a rate of 2% per month until fully paid.

4.6. Promotional Discounts: Promotional codes and discounts are subject to specific terms, minimum rental periods, and validity dates. They cannot be combined with other offers unless explicitly stated.

5.1. The rented vehicle shall only be driven by the authorized driver(s) named in the rental agreement.

5.2. The vehicle must NOT be used for:

• Any illegal activity or purpose
• Racing, rallying, or any competitive driving events
• Towing or pushing other vehicles
• Transporting hazardous materials or illegal substances
• Off-road driving unless the vehicle is specifically designed for it
• Sub-renting or lending to third parties
• Commercial purposes without prior written approval
• Driving under the influence of alcohol, drugs, or any intoxicating substances
• Transporting more passengers than the vehicle's rated capacity
• Leaving the country without prior written permission

5.3. The renter is responsible for all traffic violations, parking fines, and toll charges incurred during the rental period. An administrative fee may be added for processing traffic violations.

5.4. Smoking is strictly prohibited in all rental vehicles. A cleaning surcharge will be applied if evidence of smoking is found upon return.

5.5. Pets are not allowed in rental vehicles unless prior approval is obtained. An additional cleaning fee will apply.

6.1. All vehicles come with basic comprehensive insurance coverage including third-party liability protection.

6.2. Excess/Deductible: In the event of a claim, the renter is responsible for paying the insurance excess (deductible) amount. The excess amount varies by vehicle category and is specified in the rental agreement.

6.3. Insurance Exclusions: Insurance coverage does NOT apply in the following circumstances:

• Driving under the influence of alcohol or drugs
• Unauthorized use of the vehicle (off-road, racing, etc.)
• Driving by unauthorized persons not listed in the agreement
• Negligent or reckless driving
• Damage to the vehicle's undercarriage, roof, or interior due to negligence
• Loss of personal belongings left in the vehicle
• Damage caused by violation of these Terms

6.4. The renter is fully liable for any damage, loss, or theft not covered by insurance, up to the full replacement value of the vehicle.

6.5. Additional insurance coverage options (e.g., zero-excess, personal accident) are available at an extra cost and can be selected during the booking process.

7.1. Fuel Policy: Vehicles are provided with a full tank of fuel and must be returned with a full tank. If the vehicle is returned with less fuel, a refueling charge will apply based on the current market fuel price plus a service fee.

7.2. Fuel Type: The renter must use the correct fuel type as specified for the vehicle. Damage caused by using incorrect fuel is the renter's full responsibility and is not covered by insurance.

7.3. Mileage Limit: Unless otherwise specified, each rental includes a daily mileage allowance of 200 km. Excess mileage will be charged per kilometer at the rate specified in the rental agreement.

7.4. Unlimited Mileage: Unlimited mileage packages may be available for select vehicles and longer rental periods. This must be arranged at the time of booking.

8.1. Pickup Inspection: At the time of pickup, a joint inspection of the vehicle will be conducted. Any pre-existing damage will be documented on the vehicle inspection report. The renter should carefully review and sign this report.

8.2. Return Inspection: Upon return, the vehicle will be inspected for new damage, fuel level, and general condition. The renter is encouraged to be present during the return inspection.

8.3. Late Return: A grace period of 30 minutes is provided beyond the scheduled return time. After the grace period, late return fees will apply on an hourly basis. Returns more than 4 hours late may be charged an additional full day's rental rate.

8.4. One-Way Rentals: Vehicles may be returned to a different branch location for an additional one-way fee. One-way returns are subject to availability and must be arranged at the time of booking.

8.5. After-Hours Return: If returning outside of branch operating hours, the renter must arrange this in advance. The renter remains responsible for the vehicle until it has been inspected by our staff during the next business day.

8.6. Vehicle Condition: The vehicle must be returned in the same condition as received, allowing for reasonable wear and tear. Excessive dirt, stains, or odors may incur an additional cleaning charge.

9.1. Free Cancellation: Bookings may be cancelled free of charge up to 48 hours before the scheduled pickup time.

9.2. Late Cancellation: Cancellations made less than 48 hours but more than 24 hours before pickup will incur a cancellation fee of 10% of the total rental amount.

9.3. Same-Day Cancellation: Cancellations made less than 24 hours before pickup or no-shows will be charged 50% of the total rental amount.

9.4. Refund Processing: Eligible refunds will be processed within 5–7 business days to the original payment method. Cash refunds may take longer to arrange.

9.5. Early Return: If the vehicle is returned before the scheduled return date, no refund will be provided for unused rental days unless the booking was made with a daily rate and early return was agreed upon at the time of booking.

9.6. Company Cancellation: The Company reserves the right to cancel a booking in cases of vehicle unavailability, emergency, or force majeure. In such cases, a full refund will be provided or an alternative vehicle offered.

10.1. Reporting: Any accident, damage, theft, or mechanical failure must be reported to the Company immediately by calling our 24/7 support line.

10.2. Police Report: In the event of an accident involving third parties, injury, or significant damage, the renter must file a police report and provide a copy to the Company within 24 hours.

10.3. Do Not Admit Liability: The renter should not admit fault or liability at the scene of an accident. All information should be documented including photos, witness details, and third-party information.

10.4. Repair Costs: The renter is responsible for repair costs up to the insurance excess amount. If the damage is not covered by insurance (see Section 6.3), the renter is liable for the full cost of repairs.

10.5. Loss of Use: If the vehicle is taken off the fleet for repairs due to renter-caused damage, the renter may be charged a loss-of-use fee for the duration of repairs.

10.6. Theft: In the event of theft, the renter must file a police report immediately and provide the vehicle keys and all documentation to the Company. Failure to return keys may result in the insurance claim being denied.

11.1. The Company collects and processes personal data in accordance with our Privacy Policy.

11.2. By using our services, you consent to the collection, storage, and processing of your personal data for the purpose of providing rental services, communication, and legal compliance.

11.3. The Company may share your information with law enforcement authorities if required by law or in connection with traffic violations committed during the rental period.

12.1. The Company reserves the right to modify these Terms at any time. Updated Terms will be posted on our website with the effective date.

12.2. Continued use of our services after changes have been posted constitutes acceptance of the modified Terms.

12.3. It is the customer's responsibility to review these Terms periodically for updates.

12.4. For questions about these Terms, please contact us:

• Email: info@letgorentacar.lk
• Phone: +94777907009
• Visit: Any of our branch locations