Privacy Policy
How we collect, use, and protect your personal information
Contents
Introduction
1.1. This Privacy Policy describes how Letgo Rent a Car ("Company," "We," "Us," or "Our") collects, uses, stores, and protects your personal information when you use our website, mobile applications, and vehicle rental services.
1.2. By using our services, visiting our website, or providing us with your personal information, you consent to the practices described in this Privacy Policy.
1.3. We are committed to complying with all applicable data protection laws and regulations in Sri Lanka, including the Personal Data Protection Act.
1.4. This policy applies to all personal data collected through our website, branch offices, phone reservations, email communications, and any other interactions with our company.
Data We Collect
2.1. Personal Identification Information:
- Full name, date of birth, and nationality
- National Identity Card (NIC) or passport number
- Driving license number and details
- Contact information (phone number, email address, physical address)
- Photographs of identification documents
2.2. Booking & Rental Information:
- Reservation details (dates, vehicle, pickup/return locations)
- Rental history and preferences
- Vehicle inspection reports
- Accident and damage reports
- Feedback and complaint records
2.3. Payment Information:
- Payment method details (card type, last four digits)
- Billing address
- Transaction history
- Bank account details (for refunds and corporate accounts)
2.4. Technical Information:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referral source and search terms
- Cookie data (see Section 6)
2.5. Communication Data:
- Email correspondence
- Phone call records (for quality and training purposes)
- Chat messages and support tickets
- WhatsApp communication records
How We Use Your Data
3.1. We use your personal information for the following purposes:
Booking & Rentals
Processing reservations, managing rental agreements, and providing the vehicles and services you request.
Identity Verification
Verifying your identity, driving license, and eligibility to rent vehicles as required by law and our policies.
Payment Processing
Processing payments, deposits, refunds, and managing your billing and transaction history.
Communications
Sending booking confirmations, reminders, updates, and responding to your inquiries and support requests.
Service Improvement
Analyzing usage patterns to improve our website, services, fleet management, and customer experience.
Legal Compliance
Complying with legal obligations, resolving disputes, enforcing agreements, and cooperating with authorities when required.
3.2. We may also use your information to send promotional offers and marketing communications, but only with your explicit consent. You can opt out of marketing communications at any time.
Data Sharing
4.1. We do not sell your personal information to third parties.
4.2. We may share your data with the following parties only as necessary:
- Insurance Providers: To process insurance claims related to accidents or damage during rental periods.
- Payment Processors: To securely process your payments through authorized payment gateways.
- Law Enforcement: When required by law, court order, or in connection with traffic violations committed during the rental period.
- Service Providers: Trusted third-party providers who assist us with IT services, communication platforms, and business operations, bound by confidentiality agreements.
- Emergency Services: In the event of an accident or emergency involving a rented vehicle.
4.3. All third parties with whom we share data are required to maintain appropriate security measures and use the data only for the specified purpose.
Data Storage & Security
5.1. Your personal data is stored on secure servers with appropriate technical and organizational safeguards in place.
5.2. Security Measures We Employ:
- SSL/TLS encryption for data transmitted through our website
- Encrypted storage of sensitive data such as payment information
- Access controls restricting employee access to personal data on a need-to-know basis
- Regular security assessments and updates to our systems
- Secure backup procedures and disaster recovery plans
- Staff training on data protection best practices
5.3. Data Retention: We retain your personal data for as long as necessary to fulfill the purposes described in this policy, typically:
- Account Data: For the duration of your account plus 2 years after account closure
- Rental Records: 7 years from the date of the rental (for tax and legal requirements)
- Payment Records: 7 years (as required by financial regulations)
- Communication Records: 2 years from the date of communication
- Marketing Preferences: Until you withdraw consent or close your account
5.4. While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Cookies
6.1. Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.
6.2. Types of Cookies We Use:
6.3. You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of our website.
Your Rights
7.1. You have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of any inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data where legally permissible.
Right to Restrict Processing
Request limitation of how we process your data in certain circumstances.
Right to Data Portability
Request your data in a structured, machine-readable format.
Right to Object
Object to processing of your data for marketing or other purposes.
7.2. To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request within 30 days.
7.3. We may need to verify your identity before processing your request to protect your privacy and prevent unauthorized access.
Children's Privacy
8.1. Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
8.2. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete that information as soon as possible.
8.3. If you believe we may have collected information from a minor, please contact us immediately.
Third-Party Links
9.1. Our website may contain links to third-party websites, social media platforms, and external services. We are not responsible for the privacy practices or content of these external sites.
9.2. We encourage you to read the privacy policies of any third-party websites you visit through links on our site.
9.3. Our social media presence on platforms such as Facebook, Instagram, and Twitter is subject to the respective platform's privacy policies.
Policy Changes
10.1. We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.
10.2. The updated policy will be posted on our website with the revised effective date. We encourage you to review this page periodically.
10.3. For significant changes that materially affect how we use your data, we will make reasonable efforts to notify you through email or a prominent notice on our website.
10.4. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
11.1. If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
11.2. We aim to respond to all privacy-related inquiries within 30 calendar days.
